Refund Policy

Last updated: July 15, 2026

1. Overview

This Refund Policy explains when and how refunds are issued for subscriptions to Seolfy, the AI-powered SEO content automation platform operated as a personal side project at seolfy.com.

This policy works alongside our Terms of Service, Privacy Policy, and Money-Back Guarantee. The Money-Back Guarantee is a separate, more generous promise available to first-time subscribers within their first 14 days — please review it before requesting a refund under this policy.

Nothing in this policy limits any rights you have under mandatory consumer protection laws of your country of residence.

2. General Position

Seolfy is a subscription service that consumes computational resources, third-party AI usage, and infrastructure from the moment a subscription begins. As a general rule, subscription fees are non-refundable after the Money-Back Guarantee period, except in the specific cases set out below or where required by applicable law.

We do not generally provide refunds for:

• The unused portion of a current billing period (cancellation simply ends auto-renewal — see Section 6).
• Failure to use the Service during a paid period.
• Failure to cancel before automatic renewal.
• Dissatisfaction with content quality, style, tone, or SEO results.
• Search ranking outcomes, which depend on many factors outside our control.
• Change of mind or finding a different provider after subscribing.
• Issues caused by your hosting, third-party plugins, security tools, or platform changes outside our control.
• Accounts terminated for breach of our Terms.

3. When We Will Refund You

3.1 Money-Back Guarantee

First-time subscribers may request a refund within 14 days of their initial subscription under the Money-Back Guarantee. This is the primary path for new customers who decide Seolfy isn’t right for them.

3.2 Billing Errors

If you have been charged in error — including duplicate charges, charges after a confirmed cancellation, or amounts inconsistent with your selected plan — we will investigate and refund the verified error.

3.3 Unauthorized Charges

If a charge to your payment method was unauthorized, contact us immediately. We will suspend the account, investigate, and refund verified unauthorized charges.

3.4 Material Service Failure

If the Service is materially unavailable or unable to deliver its core functionality (article generation and publishing) for an extended period and you have notified us and given us a reasonable opportunity to resolve the issue, we may issue a prorated refund covering the period of the failure.

3.5 At Our Discretion

We may issue a partial refund, credit, or extension at our discretion when we believe it is fair — for example, where you experienced setup difficulties or where our team made a mistake.

4. Rights of Consumers in the European Union

If you are a consumer ordinarily resident in the EU or EEA, you may have a statutory right to withdraw from your subscription within 14 days of starting it, under the Consumer Rights Directive (2011/83/EU).

Seolfy is a digital service that begins performance as soon as you subscribe. By subscribing, you expressly request and consent to the Service beginning immediately. In practice, if you withdraw within 14 days of your initial subscription, we will refund your first billing period in full under the terms of our Money-Back Guarantee, provided you meet its eligibility and fair-use limits.

Nothing in this section limits any mandatory statutory rights you may have under the consumer protection laws of your country of residence.

5. Cancellation

You can cancel your subscription at any time:

• From your account: log in, go to Settings, and follow the cancellation prompts.
• By email: write to info@seolfy.com from the email address registered on your account.

Cancellation takes effect at the end of your current billing period. You retain access to the Service until then, and you will not be charged again unless you reactivate. Your data is retained in accordance with our Privacy Policy.

6. How to Request a Refund

Send an email to info@seolfy.com with:

• Subject line: “Refund Request”
• The email address associated with your account
• The invoice number or charge date
• A brief description of the reason

We will acknowledge your request within a few business days and provide a written decision as soon as reasonably possible. If your refund is approved, we refund to the original payment method. Processing on our side may take up to 10 business days; your bank or card network may take additional time.

7. Chargebacks

If you have a billing concern, please contact us first at info@seolfy.com. Filing a chargeback before contacting us may result in account suspension while the dispute is investigated.

8. Changes to This Policy

We may update this Refund Policy from time to time. If a change is material, we will notify you by email or in-product notice before it takes effect. Changes do not apply retroactively to refund requests made before the change.

9. Contact

Billing and refunds: info@seolfy.com